Privacy Policy 123myr — Our Commitment to Protecting Your Data

01 Introduction & Scope

Welcome to the 123myr Privacy Policy. This document constitutes a binding agreement between you as a member and the 123myr platform regarding how we handle your personal data. We understand that your trust is the foundation of our relationship, and we do not take lightly the responsibility entrusted to us when you share your personal information with us.

This Privacy Policy applies to all users of the 123myr platform, including website visitors, registered users, active members, and anyone who interacts with any service provided through the 123myr.onl domain. It covers all our service channels including the website, mobile app, and customer support services.

By using the 123myr platform, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform.

02 Data Collected

123myr collects various types of personal data to ensure our services run smoothly, securely, and in compliance with legal requirements. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purpose. We do not collect overly sensitive data such as medical information unless required by law in specific cases relating to our responsible gaming programme.

03 Data Collection Methods

123myr collects your personal data through several transparent and responsible methods:

• Account Registration: When you register as a new member, you are required to complete a registration form covering basic information such as your name, email, and phone number.
• KYC Process: During identity verification, you upload supporting documents such as an identity card or passport to fulfil legal compliance requirements.
• Financial Transactions: Data is automatically collected each time you make a deposit or withdrawal through any of the available payment methods.
• Platform Usage: Our system automatically records usage patterns, activity logs, and technical data when you access and use our services.
• Communications: When you contact our customer support team via live chat, email, or other channels, the conversation is recorded for quality control and security purposes.
• Cookies and Similar Technologies: Our website uses cookies and related tracking technologies to enhance user experience and analyse usage patterns.

04 Data Usage Purpose

Every piece of personal data we collect is used for a specific and legitimate purpose. 123myr does not use your data for purposes outside the scope of this agreement without your consent. The following are the primary purposes for data use:

• Account Management: Creating, maintaining, and managing your account on the 123myr platform, including secure login processing and session verification.
• Transaction Processing: Processing deposits and withdrawals quickly and securely, and maintaining accurate transaction records for your reference.
• KYC & Anti-Money Laundering Compliance: Verifying member identity and fulfilling legal compliance requirements, including the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Customer Support: Providing effective and personalised assistance when you contact our support team.
• Platform Security: Detecting and preventing fraud, suspicious activity, hacking, and security threats that could affect you and our platform.
• Experience Personalisation: Personalising content, game recommendations, and promotional offers based on your preferences and usage patterns.
• Service Communications: Sending important notifications regarding your account, terms updates, service changes, and relevant security information.
• Analytics & Improvement: Analysing aggregate usage patterns to improve service quality, develop new features, and enhance the overall user experience.

We will not use your data for any third-party marketing purposes without first obtaining your explicit consent. Every marketing communication sent to you will include an option to unsubscribe.

05 Data Sharing with Third Parties

123myr takes a strict approach to sharing members' personal data. We do not sell, transfer, or disclose your data to third parties except in the situations outlined below:

• Payment Service Providers: Required financial data is shared with payment processors and banking institutions for processing your deposit and withdrawal transactions.
• Game Providers: Basic account information may be shared with game software providers to enable seamless game integration and win verification.
• Identity Verification Service: Identity data is shared with accredited third-party KYC platforms to expedite the verification process for new members.
• Legal Authority: In situations where we are required to do so by law, court order, or a valid authority request, we will disclose the necessary data.
• Business Transfer: In the event of a merger, acquisition, or asset transfer, member data may be transferred to the new entity subject to equivalent data protection terms.

All third parties receiving personal data from 123myr members are required to comply with strict data protection standards and are not permitted to use that data for any purpose other than what has been agreed upon.

06 Data Security & Encryption

Protecting your personal data is the highest technical priority at 123myr. We continuously invest in cutting-edge security infrastructure to ensure your data remains protected against increasingly sophisticated cyber threats.

The security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and our servers are encrypted using the latest TLS protocol, ensuring no third party can read your data in transit.
• Stored Data Encryption: Sensitive data such as financial information and identity documents are stored in encrypted format on our servers, rendering them useless even in the event of a breach.
• Two-Factor Authentication (2FA): We offer an additional layer of security through two-factor authentication to protect your account from unauthorised access.
• Continuous Monitoring: Our 24/7 security monitoring system detects and responds to any suspicious activity or unauthorised access attempts in real time.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by certified independent security experts.
• Role-Based Access Control: Internal staff only have access to the data required to carry out their duties, with every access meticulously recorded.

07 Data Retention Period

123myr retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our core principle is to never retain data longer than necessary.

• Active Account Data: For as long as your account is active and for a reasonable period of inactivity following your last login.
• Financial Transaction Data: Minimum 7 years from the transaction date, in line with Malaysia's financial and tax legal requirements.
• KYC Documents: Minimum 5 years after account closure, or longer if required by anti-money laundering legislation.
• Communication Records: Up to 3 years after the communication occurs, unless a longer period is required by law.
• Technical Logs: Between 90 days and 12 months depending on the log type and security requirements.

Upon expiry of the retention period, data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to your identity.

08 Member Rights Regarding Personal Data

As a 123myr member, you have the following rights regarding your personal data, in accordance with the provisions of the Personal Data Protection Act 2010:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to our legal obligations to retain certain data.
• Right to Restrict Processing: You have the right to request that we restrict how we process your data under certain circumstances.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact our data protection team via 24/7 live chat or through our official email. Each request will be processed within 14 business days. We may require identity verification before processing the request.

09 Cookies & Tracking Technologies

The 123myr website uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure the security of your account. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: Collecting information on how you use our platform to help us identify technical issues and improve performance.
• Functional Cookies: Remembering your preferences such as language, display settings, and personal preferences to provide a smoother experience.
• Analytics Cookies: Helps us understand aggregate usage patterns to make data-driven decisions in service improvement.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and user experience of our platform.

10 Children's Privacy

The 123myr platform is a service strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

All prospective members are required to confirm that they are 18 years of age or older during the registration process. Our KYC process is also designed to verify the age of all members before they are permitted to use the platform's full services.

11 Changes to the Privacy Policy

123myr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All changes take effect as soon as the updated version is published on our platform.

When material or significant changes are made to this policy, we will:

• Displaying a clear notice on the platform's home page at least 14 days before changes take effect.
• Sending notifications to all active members via their registered email address.
• In cases where changes require your renewed consent, we will request explicit confirmation before the changes take effect on your account.

We encourage you to review this Privacy Policy page periodically to ensure you are always up to date. The date of the latest update is always displayed at the top of this document.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. Our Data Protection Officer team is ready to assist you.

• 24/7 Live Chat: The fastest channel for an immediate response. Access it directly via the chat icon at the corner of the platform.
• Official Email: [email protected] — for detailed enquiries or submission of official data rights requests.
• Response Time: We are committed to responding to all general enquiries within 72 hours, and formal data rights requests within 14 business days.